Understanding Gati Tracking
Gati courier tracking allows customers to monitor the status of their shipments in real-time. Using a unique tracking ID provided at the time of booking, users can access details such as shipment location, expected delivery time, and any delays. Whether it’s a personal package or a business consignment, Gati tracking provides transparency and peace of mind.
Despite its reliability, users may sometimes face challenges in accessing tracking information. Let’s explore common issues and practical solutions to resolve them.
Common Gati Tracking Issues and Solutions
- Invalid Tracking Number
One of the most common problems users face is entering an invalid tracking number. This can happen due to typos, missing digits, or receiving an incorrect ID.
Solution:
- Double-check the tracking number provided by Gati courier services.
- Ensure there are no spaces, extra characters, or errors while entering the number.
- Contact the Gati customer support team if you suspect an incorrect tracking ID was issued.
- Delayed Updates on the Tracking System
Sometimes, the tracking information is not updated promptly, leading to confusion about the shipment’s location.
Solution:
- Wait for a few hours as updates may take time during transit or at processing centers.
- Check again during non-peak hours, as server loads can cause temporary delays.
- If delays persist, reach out to Gati’s helpline to confirm the shipment status.
- Website or App Not Working
Users may encounter issues with the Gati tracking website or mobile app, such as slow loading or an inability to access the tracking page.
Solution:
- Ensure you have a stable internet connection.
- Clear your browser cache and cookies or try using a different browser.
- Update the Gati app to the latest version or reinstall it if necessary.
- If the issue continues, check Gati’s social media channels for announcements about technical glitches.
- Shipment Status Shows “Not Found”
Seeing a “Not Found” status can be alarming, especially when you’ve just shipped a parcel.
Solution:
- Verify that the shipment has been handed over to Gati courier services and that the tracking ID is active.
- Allow up to 24 hours for the system to update the tracking information after booking.
- Contact Gati support with your receipt details if the problem persists.
- Incorrect Delivery Status
Occasionally, users might find that their shipment is marked as delivered even though it hasn’t been received.
Solution:
- Confirm the delivery details with the intended recipient.
- Cross-check the delivery address on the shipment.
- Inform Gati customer support immediately for clarification and resolution.